Call Forwarding to an AI Receptionist: Step-by-Step

You can keep the number customers already know

Most Mojo Labs clients do not change their phone number. They keep the number their customers call and simply forward incoming calls to the Mojo Labs receptionist. The receptionist answers using the same number experience callers expect.

What call forwarding is

Call forwarding tells your phone provider to send incoming calls to another number instead of ringing (or going to voicemail) at your current line. Most providers offer options like always forward, forward when unanswered, forward when busy, or forward after business hours.

You do not cancel your existing business number. It remains the number your customers call — the forwarding rule happens behind the scenes.

Step-by-step

Have your Mojo Labs receptionist destination number ready. Open your phone provider’s call-forwarding settings (often labeled “Call forwarding,” “Forward calls,” or “Always forward”). Choose when calls should forward — many clients start with always forward, or forward when unanswered or after hours. Enter the destination number and save. Finally, place a test call from another phone and confirm the receptionist answers as expected.

Every provider labels these settings differently. If you get stuck, share your provider name and Mojo Labs can guide you through its exact screens.

If you need a new number

If you do not have a business number to forward, Mojo Labs can help you select a dedicated business number instead. Either way, the goal is the same: a reliable number customers can reach around the clock.